All orders are shipped next business day.
The delivery options are as follows:
FOR UK DELIVERIES
- 1. Standard Delivery is by Royal Mail 48 and takes 2-3 business days.
- 2. Expedited Delivery is by Royal Mail 24 and is usually next business day (not guaranteed!).
- 3. Special Delivery is by Royal Mail Special Delivery and is Guaranteed Next Day by 1pm
If you need your item next day (after shipping) we recommend using the Special Delivery Service - as this is the only service that will guarantee delivery next day after shipping.
FOR INTERNATIONAL DELIVERIES
For Economy Delivery to the Republic of Ireland please allow up to 5 business days for delivery.
For all orders by International Signed For please allow 5 business days for delivery.
For special shipping requests, or if you have any queries, as we would be delighted to assist you in any way we can.
We welcome returns and aim to issue all refunds within 24hrs of receipt.
For Returns for Refund:
Simply package your item, make a note on the packing slip that you would like a refund and return it to us.
To ensure we are able to refund you promptly, please ensure your package contains:
• the item(s) you purchased that you wish to return in unworn condition, with original labels attached.
• your original delivery note clearly stating your eBay username and which item(s) you are returning.
1. Return postage costs are at your expense unless the goods are found to be faulty.
2. The item is your responsibility until it reaches us. You must ensure that your items are securely packaged and obtain a proof of posting. We are unable to accept any responsibility for items which are lost or damaged in the post.
5. If you need advice on returning items by post
For Returns for Exchange:
There are 2 options for exhanges:
- Place a new order with us and return the original item for a full refund (including original postage costs, but excluding the return postage costs) - This is the quickest method.
- If you prefer to return the item first - please include payment for £2.50 with your returned package to cover the postage costs.
We will then send out the exhange on receipt of your return.
In this case - to ensure your exchange is sent our promplty, please ensure your package contains:
- the item(s) you purchased that you wish to exchange (in unworn condition, with original labels attached).
- your original delivery note clearly stating your full name / order number and which item(s) you would like to exchange.
Our Return Address:
Ebay Returns Portstewart Clothing Company Unit 9b,
Ballybrakes Business Park,